ASURiO promises a world class Technical Support Center (TSC) for our partners and customers. To serve you best, we recommend that you investigate all your online support options before initiating a tech support service ticket.
After you’ve evaluated your online support options by reading the support briefings, technical notes, FAQ’s, reference and user manuals, you may wish to initiate a service ticket escalated response form. Your service ticket will generate a live-human response from one of our customer support specialists at the ASURiO world headquarters.
ASURiO Mobile works with a wide variety of hardware units. However, with the abundance of new operating systems being released lately, we thought we should provide you with a list of operating systems that DO NOT support ASURiO software:
|• Mac OS||• Linux||• iOS (iPhone/iPad)|
|• Windows Phone||• Android OS||• Blackberry (RIM) OS|
|• Versions of Windows prior to XP (3.1, 95, 98, ME, etc.)||• Symbian (Nokia)||• webOS (Palm, now owned by HP)|
BEFORE OPENING A TICKET
- Requests received during our Monday through Friday 6AM-6PM MST business hours will be processed as soon as possible.
- Requests received after Monday through Friday 6AM-6PM MST will be addressed on the next business day.
- Remember to take time zone differences into consideration.
INITIATE A SERVICE TICKET
Telephone 303-444-1395 select option 2, or…
Toll Free 1-877-444-1488 select option 2
FAX 303-444-1332 Attention: Tech Support
Hours of Operation M – F 6AM to 6PM MST