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If you’re looking for details on BirdDog Inspection System training info, you’ve landed on the right page. This FAQ will answer the most commonly asked questions about user training for the BirdDog Mobile Inspection & Data Collection System. This FAQ also has details about the deployment process the Asurio team follows to help you get up to speed on the BirdDog Inspection System quickly & efficiently.

What’s the process of deploying the BirdDog Inspection System?

Asurio has a proven process to get our customers trained on the BirdDog Mobile Inspection & Data Collection System. Here are the steps of our deployment and training process:

  1. Kick-Off Meeting to assign roles & responsibilities
  2. Data Migration Planning: There are multiple options for migrating your customer & building inspection data into BirdDog – using our Data Migration Templates as possible to automate the process
  3. Training session scheduled & conducted
  4. Customer Sign-off – At the end of training customer signs off on their ability to conduct inspections in the field and produce reports
  5. BirdDog system go-live occurs

What are your tech support hours of operation?

The BirdDog technical support team takes inbound calls and emails Monday through Friday, from 6 am– 6 pm Mountain Time.

How do you handle software updates & code changes?

Software and code updates are provided as part of your BirdDog package subscription.

How does Asurio handle hardware purchases?

Asurio only sells software. We do not sell any hardware. But we provide advice in finding the best hardware for your inspection needs. You can select from more than 75+ hardware offerings that can be used for the BirdDog Inspection System, ranging from tablets for field techs to bar code scanners & more.

Does Asurio share building information with other contractors if asked? (ie. Devices and systems)

Asurio does not share any data between customers.

Is our data safe?

Your data is stored in the cloud on the Azure platform, using state-of-the-art System, Network and Security Architecture. We also have in place a strong Disaster Recovery Plan in place, in the event of an extreme emergency.